Structured Problem Solving and Learning

Start your Performance Excellence Journey today!

In healthcare, we all have two jobs: the job we were hired to do, and improving that job. Yet, most of us do not know how to improve our job! Creating an army of problem solvers at the frontlines and throughout the organization is the best way to guarantee we are always improving for our patients, our staff and our providers. This dynamic, hands-on course provides you the fundamental knowledge and the tools to solve problems daily. Techniques, tools and methods learned and fine-tuned over 20 years are presented and explained so you can take advantage and start improving right now!
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You Will Learn

  • How to identify waste in your daily work and drive improvement

  • How to identify and prioritize opportunities or improvement

  • How to implement solutions that improve the flow of patients and the quality of the care delivered through your facility

  • How to ensure the achievements are sustained in the long run

START THE JOURNEY TO BETTER CARE DELIVERY

Embrace a mindset that clarifies, simplifies, and streamlines
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Course curriculum

  • 1

    Your P-D-S-A Journey

    • Welcome to your course!

    • Your course journey (a.k.a. Agenda)

    • Get to know your instructor!

    • Introductions & Ice Breaker

    • How to use this course
  • 2

    P-D-S-A Fundamentals

    • PDSA Overview

    • The Case for PDSA? Why do we need PDSA?

    • Culture of Improvement

    • Defining Value

    • The 7 Wastes
  • 3

    PLAN

    • Identify an Opportunity for Improvement

    • Gemba

    • Homework - Do a Gemba Walk

    • Gemba Walk Worksheet

    • Your Team knows where the opportunities are

    • Affinity Diagram

    • Pareto Chart

    • The A3

    • Define the Problem - Problem Statement

    • Goal Statement

    • The Current State

    • Process Mapping

    • The SIPOC

    • Flowcharts

    • Swim Lane Diagrams

    • How to Map your Process

    • The Future State

    • Root Causes

    • 5 Why's
  • 4

    DO

    • DO - Identify Potential Solutions

    • Where do you find potential solutions?

    • Prioritizing Solutions

    • Lean Improvement Concepts

    • Defect-Free Processes

    • Mistake-Proofing

    • Visual Management

    • 5S

    • Visual Workplace

    • Visual Management in Healthcare

    • Kaizen = Continuous Improvement

    • Quick Changeover

    • Standard Work - The Glue

    • Experiments Design

    • Carry out Experiments

    • The Wonder of Failing

    • PDSA - Progress Check
  • 5

    STUDY

    • STUDY - Data Collection

    • Debrief the Experiments

    • Actual vs. Expected Results
  • 6

    ACT

    • ACT - Two Alternatives

    • Implementation Plan

    • Why do I need an Action Plan?

    • Action Plan Template and Example

    • Change Management

    • 4A Principles for Initiative Execution

    • 4A Principles Explained

    • PDSA: A Few Parting Thoughts

    • Additional Tools and Concepts
  • 7

    Congratulations!

    • Thank you and Congratulations!

Instructor(s)

Master Trainer

Eddie Perez-Ruberte

Eddie Pérez-Ruberté is an Operational Excellence consultant, facilitator, author, speaker and thought leader. He wrote the book Healthcare Quality Management: A Case Study Approach. Eddie is an internationally known speaker on Innovation and applications of Lean in Healthcare, employee engagement and healthcare quality, high-reliability and performance improvement. He is the founder of the Innovation Leadership Institute. Eddie teaches Lean and Six Sigma certification courses at multiple universities and organizations around the world. He has implemented Continuous Improvement programs in healthcare, manufacturing, aerospace and nonprofits. Eddie held an appointment as Instructor of Health Care Systems Engineering for the College of Medicine at Mayo Clinic. He speaks about Innovation and Lean and is available for speaking engagements, training or workshops to help you achieve higher quality, higher employee engagement and higher customer satisfaction. Eddie is a Certified Lean Expert and a Certified Six Sigma Black Belt from ASQ.